Refund policy

We want you to love your sets. If something isn’t right, here is exactly how returns work.

30-day returns on unopened sets

You may return any set within 30 days of the delivery date if it is unopened, unused and in its original sealed packaging. For hygiene reasons, sets that have been opened, applied, worn, filed or otherwise used cannot be returned or exchanged. Adhesives, glue and nail tools are final sale once opened.

How to start a return

1. Contact us through our contact page with your order number and the item you’d like to return.
2. We’ll reply within 1–2 business days with a return authorization and the return address. Returns sent without authorization can’t be accepted.
3. Ship the item back with tracking. Return shipping is paid by the customer unless the return is due to our error.

Refunds

Once your return arrives and passes inspection, we’ll refund the item price to your original payment method within 5–7 business days. Original shipping charges are non-refundable. With buy one, get one free orders, returning one set of a pair refunds the amount actually paid for that pair in proportion; the free set has no separate refund value.

Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with your order number and a clear photo. We’ll send a replacement or issue a refund at no cost to you.

Order changes and cancellations

Orders can be changed or cancelled within 12 hours of purchase, before they enter fulfillment. After that, the return policy above applies.

Lost or delayed packages

If tracking shows no movement for 10 business days, or your package is marked delivered but hasn’t arrived, contact us and we’ll investigate with the carrier and make it right.